Here are a few frequently asked questions...
 |
|
|
|
Over the years we have received a few questions with great regularity. Here are the answers to the questions we most frequently receive! Are your products all handmade? 99% of our products are handmade. We do on occasion find something that we think you will like - a deal that we just can't pass up! When we do find these products, we will add them. These products will be noted on their individual pages so you know that they are not handmade.
How long before I receive my order? This depends. As our products are handmade after you order them we ask that you allow 2-3 weeks for them to arrive. We strive to get them out MUCH sooner than that, but sometimes it just takes a little longer. If our office is going to be closed, or one of our artists will be unavailable, we will post those updates in our newsletter and our blog. To keep up to date, we recommend subscribing to our blog! Visit http://design-my-handbag.com and click to subscribe in a reader - the updates will be delivered directly to your inbox.
What carrier do you use? We prefer USPS Priority Mail for shipping. We have found them to be the most economical, and have had excellent customer service from them - nothing has taken longer than 4 days to arrive - and that was shipping from Washington State to South Florida the week before Christmas! If you prefer a different carrier, just ask. We will gladly ship your package via FedEx, however please note that the shipping will be higher, and your total will be adjusted prior to your bag, scarf or jewelry being shipped out. After numerous issues with UPS, we prefer not to use them, however if they are your preferred carrier, we will ship out your package through them. Again, your shipping will be adjusted to cover the extra cost.
Do you charge a handling fee? Absolutely not! The amount that you pay for shipping is the amount that we pay - sometimes less than we pay if your package comes in heavier than we anticipated. Unless you are ordering a large quantity of bags, the shipping via USPS Priority Mail will not be higher than the $8.95 flat rate shipping. If there are too many bags to fit, we will find the least expensive way to ship them out.
Why did I receive my order in multiple boxes? Some of our designers live in Washington, and some live in California. Due to this, you may receive more than one box for your order. If at any time you have a question about how your order will arrive, just ask!
Can you make a bag out of my fabric? Absolutely! We love to see the fabrics that our customers have, and we love turning them into something beautiful and functional. Please email us for pricing and information.
Do I have to pay Sales Tax? If you live in Washington, you will be charged a sales tax of 8.6%. If you live outside of Washington, enjoy the benefit of shopping online! For California residents purchasing any of the wire-wrapped jewelry, you will have to pay CA sales tax.
How do I use my discount? If you came here through a link from another site or our newsletter, the link automatically sent your computer a cookie that has your coupon code stored in it. It will automatically be applied during the final stages of checkout! For a bit more info, please see our Coupon FYI page... If you have a paper coupon or gift certificate, there will be a link printed on the card. When you visit that page, your discount is automatically applied via a cookie. Please make sure that you have cookies enabled on your computer for your discount to be applied!
Do you have a question that wasn't covered here? Email us! We check our email numerous times per day - except Sunday and the occasional Wednesday (those are our "off days") We will get back to you just as soon as we can!
|
Please allow 2-3 weeks for delivery, as your
bag is handmade
when you order it
|
|
|
|
gift certificates ~
fabrics ~
gallery ~
outlet
~
shopping bag ~
newsletter ~
Handbag blog ~
MySpace ~
CafePress |
|
|
|
Mimsi Bags 19607
Knoll Drive Arlington, WA 425-466-8596 email us!
|
|
|